Terms of service

Last updated: 5 August 2026

OVERVIEW
Welcome to ValiorUSA. The terms "we", "us" and "our" refer to ValiorUSA. ValiorUSA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ValiorUSA is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and Product Disclaimer (each incorporated here by reference), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully. They include a binding arbitration agreement and a class action waiver in Section 22, which affect how disputes between us are resolved. By visiting, interacting with or using our Services, you agree to be bound by these Terms.

SECTION 1 - ELIGIBILITY AND ACCOUNT
You must be at least 18 years old, or the age of majority in your state or province, to buy from this store. By using the Services you represent that you meet that requirement and that any minor dependents use the Services on devices you own or manage only with your consent and supervision.
You may be asked to provide information such as your email address and billing, payment and shipping details. You represent that all information you provide is correct, current and complete. You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, assign or license your account to anyone else.

SECTION 2 - OUR PRODUCTS
We have made every effort to represent our products accurately. Colours and appearance may differ from how they look on your screen depending on your device. We do not warrant that the appearance or quality of any product will meet your expectations or match exactly how it is depicted. Product descriptions are subject to change at any time without notice. We may discontinue any product and may limit quantities offered to any person, geographic region or jurisdiction.
Our products are cosmetics for external use, not drugs or medical devices. Read the Product Disclaimer before use; it contains important safety information and explains what we do and do not claim.

SECTION 3 - NO MEDICAL ADVICE
Nothing on the Services is medical advice, diagnosis or treatment, and no doctor-patient relationship is created by your use of the Services. Content, testimonials and any person appearing on the Services describe personal experience or general information only. Always seek the advice of a qualified healthcare professional about a medical condition, and never disregard or delay professional medical advice because of something you read here. See the Product Disclaimer for the full statement, including safety warnings, allergy information and the statement that results vary and are not guaranteed.

SECTION 4 - ORDERS
When you place an order you are making an offer to purchase. ValiorUSA may accept or decline any order at its discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before an order is accepted. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after acceptance. If we do not accept, change or cancel an order, we will try to notify you using the email, billing address or phone number given at the time of the order.
Your purchases are subject to return or exchange in accordance with our Refund Policy.
You represent that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 5 - PRICES, PROMOTIONS AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged is the price in effect when the order is placed, as set out in your order confirmation email. Unless expressly stated, posted prices exclude taxes, shipping, handling, customs and import charges.
Any promotion is governed by its own terms where those are stated, and those terms govern in the event of a conflict with these Terms.
You agree to provide current, complete and accurate purchase and payment information, and to keep it updated so we can complete your transactions and contact you.
You represent that (i) the payment information you provide is true, correct and complete, (ii) you are authorised to use that payment method, (iii) charges you incur will be honoured by your card issuer, and (iv) you will pay the posted prices plus any shipping, handling and applicable taxes.
Pricing errors. If a product is listed at an incorrect price because of a typographical, pricing or other error, we may cancel or refuse any order placed at that price, whether or not the order has been confirmed and your payment method charged. If your payment method has already been charged and we cancel the order, we will promptly refund the amount charged.

SECTION 6 - SUBSCRIPTIONS AND AUTOMATIC RENEWAL
Some products are offered on a subscription. If you choose a subscription, you are enrolling in a recurring purchase that renews automatically until you cancel. Before you pay, the checkout will show you: the products in the subscription, the recurring price, how often it renews, and the fact that it continues until cancelled. By placing a subscription order you authorise us to charge your payment method the stated amount on each renewal date.
How to cancel. You may cancel at any time, for any reason, with no cancellation fee, by (a) using the manage-subscription link in your order confirmation or renewal email, (b) logging into your account and cancelling there, or (c) emailing shopclotherra@gmail.com with your order number. Cancellation takes effect for the next renewal. To avoid being charged for an upcoming renewal, cancel at least 48 hours before the renewal date. A cancellation does not refund a renewal that has already been charged and shipped, but our Refund Policy still applies to that shipment.
Changes. We will give you advance notice by email before any change to your subscription price or renewal frequency, and you may cancel before that change takes effect. If your payment method fails, we may retry it and may suspend or cancel the subscription.

SECTION 7 - MARKETING COMMUNICATIONS
If you give us your email address you may receive marketing emails; you can opt out at any time using the unsubscribe link, and we will still send transactional messages about your orders. If you separately give us your mobile number and agree to receive text messages, you consent to receive recurring automated marketing text messages from us at that number; consent is not a condition of purchase, message and data rates may apply, and you can opt out at any time by replying STOP or by emailing shopclotherra@gmail.com.

SECTION 8 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you. Our shipping commitments, including our obligation to ship within 30 days or offer you a refund, are set out in the Shipping Policy.

SECTION 9 - INTELLECTUAL PROPERTY
The Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, are owned by ValiorUSA, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. Unauthorised use may violate federal and state intellectual property laws. All rights not expressly granted are reserved.
ValiorUSA's names, logos, product and service names, designs and slogans are our trademarks or those of our affiliates or licensors and may not be used without our prior written permission. All other marks are the property of their respective owners.

SECTION 10 - COPYRIGHT COMPLAINTS
If you believe material on the Services infringes your copyright, send a notice to shopclotherra@gmail.com including: your contact details; identification of the copyrighted work; identification of the material you say is infringing and where it is located; a statement that you have a good faith belief the use is not authorised; a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorised to act for the owner; and your physical or electronic signature. We will respond to valid notices and may remove the material and terminate repeat infringers.

SECTION 11 - USER CONTENT, REVIEWS AND FEEDBACK
If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, photographs, proposals or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use.
You represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive you received in connection with it; and (iii) the Feedback complies with these Terms. We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it.
Feedback must not violate any third-party right, must not be unlawful, abusive, defamatory or obscene, and must not contain malware. You may not use a false email address, impersonate anyone, or mislead us or others about the origin of Feedback. We may, but are not obliged to, monitor, edit or remove Feedback at our discretion.
We do not offer payment or free product in exchange for a positive review, and we do not remove genuine reviews because they are unfavourable. How we present reviews, testimonials and imagery is described in the Product Disclaimer.

SECTION 12 - THIRD-PARTY TOOLS AND LINKS
You may be given access to third-party tools that we neither monitor nor control. These are provided "as is" and "as available" without warranties, representations or conditions of any kind and without endorsement, and we have no liability arising from your use of them. Your use of optional third-party tools is entirely at your own risk, and you should be familiar with the terms on which the relevant provider offers them.
The Services may contain links to websites operated by third parties. We are not responsible for examining or evaluating their content or accuracy and we are not liable for any harm related to your access to them or your dealings with them. Complaints about third-party products and services should be directed to that third party.

SECTION 13 - RELATIONSHIP WITH SHOPIFY
ValiorUSA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with ValiorUSA. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and ValiorUSA, including any injury, damage or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with ValiorUSA.

SECTION 14 - PRIVACY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services you acknowledge that you have read these policies. Because the Services are hosted by Shopify, information you submit will be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you reside, in order to provide the Services to you.

SECTION 15 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, state or local law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or harm any person; (e) to transmit false or misleading information; (f) to send unsolicited advertising or promotional material; (g) to impersonate any person or entity; or (h) to engage in conduct that restricts or inhibits anyone's use of the Services or that may expose us, Shopify or our users to liability.
You also agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data-gathering tool, automated device or process to access the Services; or (f) interfere with, bypass or circumvent security or authorisation features. We may suspend, disable or terminate your access at any time, without notice, if we determine you have violated these Terms.

SECTION 16 - AGENTS
This section applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with the Services. "Agent" means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity and that can execute without direct supervision. No Agent may access the Services unless it identifies itself in all HTTP/HTTPS requests by including "Agent/[agent name]" in the user agent string, does not conceal or obfuscate that it is an Agent (including by mimicking human interaction patterns or circumventing CAPTCHAs), responds truthfully to any question seeking to determine whether interactions come from a human, and does not circumvent any measure intended to block, limit or control Agent access. We may limit, including by technical measures, whether and how any Agent accesses the Services.

SECTION 17 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.

SECTION 18 - TERMINATION
We may terminate this agreement or your access to the Services at our sole discretion at any time without notice, and you remain liable for all amounts due up to and including the date of termination. The following sections survive termination: Intellectual Property, User Content, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, Severability, Waiver and Entire Agreement, Assignment, Governing Law, and any other provision that by its nature should survive.

SECTION 19 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant its accuracy, completeness or usefulness, and any reliance you place on it is strictly at your own risk. We disclaim all liability arising from reliance placed on such material by you or any other visitor.
EXCEPT AS EXPRESSLY STATED BY VALIORUSA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

SECTION 20 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL VALIORUSA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PROCURED USING THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR FRAUD, OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

SECTION 21 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless ValiorUSA, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim; a failure to notify promptly does not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such a claim at your expense, but will not settle a claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld.

SECTION 22 - DISPUTE RESOLUTION, ARBITRATION AND CLASS ACTION WAIVER
Please read this section carefully. It affects your legal rights.
22.1 Informal resolution first. Before starting any formal proceeding, you agree to contact us at shopclotherra@gmail.com with a short written description of the dispute and the relief you want, and to give us 30 days to try to resolve it. Most issues are resolved this way.
22.2 Binding arbitration. If we cannot resolve the dispute informally, you and ValiorUSA agree that any dispute, claim or controversy arising out of or relating to these Terms, the Services or any product (except as stated in 22.4) will be resolved by final and binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted by a single arbitrator, may be held by telephone, video or on documents, and if an in-person hearing is required it will take place in the county where you live or another mutually agreed location. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.
22.3 Class action waiver. YOU AND VALIORUSA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim shall be severed from arbitration and heard in court, while all other claims remain in arbitration.
22.4 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property rights.
22.5 Your right to opt out. You may opt out of this arbitration agreement by emailing shopclotherra@gmail.com with the subject line "Arbitration Opt-Out", together with your name and order number, within 30 days of your first purchase. Opting out will not affect any other part of these Terms.
22.6 Time limit. To the extent permitted by law, any claim arising out of or relating to the Services or any product must be filed within one (1) year after it arises, or it is permanently barred.

SECTION 23 - FORCE MAJEURE
We are not liable for any failure or delay in performing our obligations where that failure or delay results from causes beyond our reasonable control, including acts of God, natural disaster, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labour dispute, carrier or supplier failure, power or internet outage, or governmental action.

SECTION 24 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision is nonetheless enforceable to the fullest extent permitted by applicable law, and the unenforceable portion is deemed severed. Such a determination does not affect the validity and enforceability of the remaining provisions.

SECTION 25 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision. These Terms and any policies or operating rules we post constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals, whether oral or written, including any prior version of these Terms. Ambiguities are not construed against the drafting party.

SECTION 26 - ASSIGNMENT
You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so is void. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 27 - GOVERNING LAW
These Terms and any separate agreements under which we provide Services are governed by and construed in accordance with the laws of the United States and of the state in which ValiorUSA is established, without regard to its conflict of law rules. Subject to Section 22, you and ValiorUSA consent to the exclusive venue and personal jurisdiction of the federal and state courts located in that state.

SECTION 28 - CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page. We may update, change or replace any part of these Terms by posting updates to our website, and it is your responsibility to check periodically. We will notify you of material changes in accordance with applicable law, and those changes take effect on the date specified in the notice. Your continued use of the Services after changes are posted constitutes acceptance of them.

SECTION 29 - CONTACT
Questions about these Terms should be sent to shopclotherra@gmail.com.
ValiorUSA
shopclotherra@gmail.com
valiorusa.com